Zelf cards are already available in France and Spain! Sign up here with your phone number in your favourite messenger: WhatsApp, Telegram, Viber or Facebook Messenger. Your card will be ready in 30 seconds.

The card will arrive in your messenger, no plastic, just a virtual card that can be added to Apple Pay and Google Pay. The bot will notify you when your card is ready.

It’s just a normal card, which you can add to your Google or Apple wallet and pay! The card can also be used online, but you’ll have to verify to access international transactions.

It’s Mastercard.

Just text Card to the bot and click on Card number.

Please text your Zelf bot the words Card number. A secure page will open in your browser. You will be able to find your card number and CVV. Click on «Copy card number» and insert it somewhere to see it.

To get your CVV code, please text Card number to the bot. A secure page will open in your browser. There you’ll find your card number and CVV. Click «Get CVC number» to receive it by SMS. This complicated way of access is necessary to keep your data safe. Please do not share your CVV with anyone 😇

Send a command Card to the bot. You will see your card and the expiry date will be visible on it.

Pin code is temporarily unavailable at Zelf. But unless you order a physical card (not yet available), you don't need it, because there is no cash withdrawal function.

Use a command Balance and you will see your balance in the first line.

No.

Not yet. Now you can only have one card with one phone number.

We can do it for 5 euro –– just put some money on your card and contact the support in your chat bot.

Take your ZELF card to offline shopping with contactless payments!

If your phone supports contactless payments, you can safely add your Zelf card to Apple Pay or Google Pay in just a few taps.

To add your card to Google Pay follow the instructions👇:

1. Go to the Google Pay app
2. Tap Payment and than Add
3. Enter card details manually
4. Enter the verification code received via SMS
5. ✅

You can ask bot for video instructions. Send a word Card to the bot and click on 📲 GPay|Apple Wallet.

Take your ZELF card to offline shopping with contactless payments!

If your phone supports contactless payments, you can safely add your Zelf card to Apple Pay or Google Pay in just a few taps.

To add your card to Apple Pay follow the instructions👇:

1. Go to the Wallet app
2. Press + in the top right corner
3. Select "Enter card details manually" and follow the instructions
4. Enter the verification code received via SMS
5. ✅

You can ask bot for video instructions. Send a word Card to the bot and click on 📲 GPay|Apple Wallet.

You can top up Zelf card by typing the command "Add money" in the chatbot. There are several ways to do that:

1️⃣ With another card:

An instant method: select 💳 From another card.

Fill in your card details (card number, expiry date and CVC/ CVV2 code) in secured browser window, enter the amount you would like to Top up

Click Top up and follow the prompts. Done!

2️⃣ With your IBAN:

Bank transfer: select 🏦 Reveal my IBAN.

Copy your IBAN and make a bank transfer from another account directly to your Zelf.

❗️Important: please make sure you’re using an official Zelf bot. In all messengers, there is a tick ✅ which confirms it. You can access it here in any messenger.

Don’t follow the top-up or verification links sent to you by a third party. Don’t send money directly to the people you don’t know personally.

We send SMS with unique code to confirm each and every transaction.

You can set limits to the size of transactions for additional security. Additional safety can be provided with a dedicated vault app which allows to set up Touch or Face ID for transaction confirmation. Touch or Face ID are also required for changing your settings.

Sure! Your funds are safe, and if you have any problems, we are always happy to help! You can read our detailed terms and conditions here.

If you suspect that your personal data may have been stolen, you can block your card.

Just type Block in the chatbot

After the card is blocked, you will receive a message with instructions on how to restore your card. Until then, most actions in the main menu will be blocked.

You will be able to pay everywhere in the world without fees - not only in your country. Also, the limits of your card will be different:

— Monthly Top Up Limit: €150 (€3000 for a verified account)

— One-Time Top Up Limit: €50 (€500 for a verified account)

— Monthly Refund Payout Limit: €150 (€250 for a verified account)

— One-Time Online Purchase Limit: €50 (€500 for a verified account)

And finally, in case you change the phone number or have any problems with your account, it will be easier for us to help you.

Just send a command Get verified to the bot and follow the instructions. Use two documents from the list the bot sends you. Make sure the room is light and wipe your camera😁

Unfortunately now it’s not possible to verify with only one document. We hope that soon we will be able to give you this possibility.

We don’t. It’s an artificial intelligence who checks your documents. Be sure your documents are safe.

If the verification code does not arrive, it may be due to weak connection, your telco provider restrictions or some other reasons that are beyond our control. Normally all zelfers receive the verification code. We suggest that you simply restart the registration or try again after a while.

You can credit your Zelf card by typing the command "Add money" in the chatbot. You can proceed in several ways:

1. With another card: Select 💳From another card. Enter the card data (card number, expiry date and CVV) in the secure window and indicate the desired amount. Click Credit and follow the instructions. It is done!

2. With your IBAN: Select 🏦Reveal my IBAN. Copy your IBAN and transfer money from another account.

Card-to-card transfers are instant.

Bank transfers usually take 1-2 days, but can take up to 5. Paypal generally takes from 36 to 48 hours.

You can add your card to Apple or Google wallet (read how to do it in the section 💳Card) and pay contactless in any shops! The card can be used online too, but for international transactions you’ll have to verify.

You can send money to your friends who also have a Zelf card. Go to the Earn & Spend menu and click Send Money!

Transfers to other banks are not yet available. Soon it will be possible for verified users.

There are certain limits imposed for verified and non-verified cards. You are non-verified if you didn't provide your legal documents to us.

— Monthly Top Up Limit: €150 (€3000 for a verified account)

— One-Time Top Up Limit: €50 (€500 for a verified account)

— Monthly Refund Payout Limit: €150 (€250 for a verified account)

— One-Time Online Purchase Limit: €50 (€500 for a verified account)

These limits can be increased after the verification procedure. Just send to the bot «Verify» and follow the instructions. If you are underage, type "Invite a parent" to the bot and ask your parent to join Zelf with your personal link.

Take 30 days back from now and summarize all your spendings for these 30 days. The difference between what you get and 150 (3000 for a verified account) is what you can spend right now. That's how it works.

We recommend you to verify your identity to extend the limits.

You can share your Zelf card details (type Card number and follow the link) or send your IBAN to someone who wants to top up your card.

You can also type "Request money" to the bot, get a link and send it to anyone who wants to pay you.

Of course! But if your account is non-verified, you can only pay to sellers registered in your country.

If you want to cancel a purchase or get a refund, ask the seller how to do it. We won’t help you in this case.

If you want to cancel a purchase or get a refund, ask the seller how to do it. We won’t help you in this case. Also, refunds can take several days, up to 2 weeks –– it depends on the seller. Ask them how soon your money will come back.

Just text Statement to the bot.

Both are impossible at the moment. You can't add or withdraw cash.

Sign up here with your phone number in your favourite messenger: WhatsApp, Telegram, Viber or Facebook Messenger or Discord 👋

Bot will ask you for your full name and phone number. Please, share your real first and last name to avoid resetting your account in the future. After receiving an SMS with code and verifying it you are good to go. Your account is set up. That simple and takes only 30 sec.

When you sign up to Zelf, you get access to all the basic banking operations, but very fast and simple. You can pre-order your Zelf card in 30 seconds and later on add it to Apple Pay or Google Pay. (cards are available only in France and Spain now)

After that, you can: check your balance, send money, ask for money, scan QR codes of other zelfers to send them money, create invoices, ask for reports on transactions and many more.

Later on we will add loans and savings accounts.

It's free. If you want to boost your savings account or expand the limits go for one of the paid plans for heavy Zelfers (coming soon).

No fees for transfer, only for top ups from other banking cards (IBAN top ups are always free).

1️⃣ The first top up is free;

2️⃣ The second and subsequent - +1% of the amount you want to transfer, but not less than €1.

(Available soon) Zelf has 3 free top ups for Premium accounts holders and 10 for Pro users.

You can get a verified Junior account! Just send "Invite a parent" to the bot and ask your parent to join Zelf with your personal link.

Just type IBAN in your chatbot and you'll get it in a moment.

The BIC/SWIFT of Zelf is TRZOFR21XXX!

It's very easy to correct your name and surname during the verification procedure If you're a French or Spanish user:

1. Send your bot a command "Verify";
2. Click on "Upload ID" and write your REAL name similar to your DOCUMENTS on the form.

Done! Your name will change automatically after the verification is completed 💫

Sure, you have one Zelf account that will be recognised in any messenger. So even if you delete the chat, it can be restored easily. Sign up here with your phone number in your favourite messenger: WhatsApp, Telegram, Viber or Facebook Messenger or Discord 👋

Use a command Log out.

We are sad to see you go, but to delete your account please type DELETE ZELF ACCOUNT in all caps in ZELF chat and follow the prompts. ❗️ Remember: you won't be able to create a new account with this phone number.

Unfortunately, there is no "the second number" feature. You should create a new ZELF account. If you want to transfer your bonuses to your new account, we are receiving applications to support@zelf.co. We are looking at every case individually and retain the right to reject your application.

You need to have a verified account. If you do, send a command Junior to the bot. You will get a link to share with your kid. When they register, they’ll instantly get a verified account and +4 spendable bonuses!

Send the words Invite Parent to Zelf bot. You’ll get the link –– send it to the person you want to invite as a patron! When they finish setting their account, you’ll get a notification and your new verified card.

An account made for a child is already verified by a parent. A kid will be able to pay for all kinds of stuff, but for the banned ones, like alcohol, cigs and gambling (you can find a full list of them in our terms). If the card information is stolen, a parent can block the card from his own account.

It’s our new perk, so hurry up to get it for FREE while we’re still thinking which price to set.

You can bring only one child now. Very soon we’ll make it possible to have more children.

Just send “Junior account” to the bot –– then click on the button 📃Balance & Statement, and you’ll see it right there.

Just send “Junior account” to the bot and then click on the button 📃Balance & Statement. The 💸Send money option will appear. When you top up a child's account with €10 or more for the first time, they get +1 spendable bonus!

Just send “Junior account” to the bot and then click on the button 📃Balance & Statement. Choose 📃Statement, and you’ll see your child’s history of transactions.

NFT stands for non-fungible token. Normally, it’s digital goods & assets: pieces of art, collectibles, gaming items, etc. recorded on blockchain. Buying one makes you the only official owner of a piece that can not be replicated. That’s in a nutshell.

Just send a command “NFT” to ZELF bot. Then click 🦄 Buy button. When the bot asks you for a link, give it a link to one specific item which you want to buy.

So far you can only buy something on OpenSea. That’s the largest and well-known platform for NFT trading. We’re currently working on integrations with other marketplaces, too.

Nope! You can use your EUR which you have on your card balance, any currency. Easy as a pie.

At the moment we support only single NFTs on the Ethereum blockchain.

You can’t buy NFT on auctions yet. The price of such items is too unstable. It’s not something bad about them, it’s just not supported by Zelf.

Any process of buying NFT includes a gas fee, and sometimes other fees. ZELF counts it all for you. No extra fees on our side 😉

Buying an NFT includes some internal technical processing. Normally it doesn’t take more than 24 hours.

Sometimes, due to some technical issues your NFT purchase can not be processed. Don’t worry, your money will be quickly returned back on your card, no fees taken.

Right now, Zelf works with NFTs listed on other marketplaces. We’re yet working on giving you possibility to mint in with Zelf too.

And if a Zelfer buys an NFT you created on Opensea, you can see it in our marketplace!

Great news: you can share the profit of sales! Claim the authorship by writing to support@zelf.co and Zelf will grant you 5$ minimum of each sale of the NFT on the marketplace.

Coming soon: get a boost of your NFT and make it NFT of the day. Or tag it with one of the badges – the team will check it, and if the work belongs to the category you’ve chosen, it will stand out among others.

Just send the “Connect Steam” command to your bot, tap on the button and authorize on Steam webform.

Unlock these juicy perks after Steam connection:

🎮 Track your inventory value inside ZELF

🔫 Early access to ZELF's Play-to-Earn gaming features

💫 Get Bonus euros for connecting your 🦾 Steam account with non-empty inventory 🎮

We have the next requirements for all Steam accounts:

✅ Your profile is Public

✅ You have 10+ hours of playtime

✅ Availability of tradable items in your inventory

✅ No permanent trade ban on your account

✅ It’s your own Steam account, which hasn’t been connected to another zelfer yet

1. From your Steam Profile, click the Edit Profile link under your displayed badge.
2. Click the My Privacy Settings tab.
3. Move your Profile, Game details, Friends List and Inventory to the public state (any settings changed are saved automatically).

Absolutely! We don’t even have access to your profile management or operations with the inventory.

Unfortunately, you need to win / buy some loot first, to track your value through ZELF.

We only send bonuses to users whose Steam accounts match all these criteria:

✅ Your profile is Public

✅ You have 10+ hours of playtime

✅ Availability of tradable items in your inventory

✅ No permanent trade ban on your account

✅ It’s your own Steam account, which hasn’t been connected to another zelfer yet.

If one of the points is marked by ⛔️ - try to troubleshoot and click [🔄 Status update] after that. Ask a question on support@zelf.co

We track items from CS:GO, Dota 2, Team Fortress, Rust and PUBG. New games will be added in the future, stay tuned!

It’s a neo-b*nk in messengers! You can get a totally free card in 30 seconds and use your favorite messaging app to access all functions!

If you need the address of your card emitter, it’s Treezor 33 avenue de Wagram, 75017 PARIS, France.

We don’t have traditional offices, but we will always be happy to help you if you text the support team.

Application is available both in Google Play and App Store!

Download Zelf App for Android 🤖 https://zelf.link/android

Or Zelf App for Apple 🍏 https://zelf.link/apple

Join us to stay up to date, chat and take part in giveaways 🎁:

Instagram
Twitter
Facebook
Discord

Just text "Support" to the bot and ask your question.

Join the tribe and get help from our friendly community in Discord:

➡️ https://discord.gg/gV8s8ft

Send us a letter to support@zelf.co